PRIVACY POLICY

Introduction

Welcome to Silk.sg! We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make use of our services. By accessing or using Silk.sg, you consent to the data practices described in this policy.

Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information
– Contact Information: Name, email address, mailing address, phone number.
– Account Information: Username, password, and other information necessary for authentication and access.
– Payment Information: Credit card details, billing address, and transaction history.

Non-Personal Information
– Usage Data: Information about how you use our website, including your IP address, browser type, access times, and pages viewed.
– Device Information: Information about the device you use to access our website, including device type, operating system, and unique device identifiers.

How We Use Your Information

We use the information we collect for various purposes, including:

– To Provide and Improve Our Services: Processing transactions, managing accounts, and enhancing user experience.
– To Communicate With You: Sending order confirmations, updates, newsletters, and responding to your inquiries.
– For Marketing and Advertising: Sending promotional materials and advertising tailored to your interests.
– For Security and Fraud Prevention: Protecting our website and users from fraudulent activities and ensuring compliance with legal obligations.
– To Analyze and Understand Our Audience: Conducting research and analysis to improve our website and services.

How We Share Your Information

We may share your information in the following ways:

– With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and marketing.
– With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
– For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
– In Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that are placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

– Access: You have the right to request copies of your personal data.
– Correction: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
– Deletion: You have the right to request that we erase your personal data, under certain conditions.
– Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
– Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
– Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: privacy@silk.sg.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

– By email: privacy@silk.sg
– By visiting this page on our website: [Contact Us](https://www.silk.sg/contact)
– By mail: Silk.sg, 60 Paya Lebar Road #07-54 Paya Lebar Square Singapore 409051

Thank you for trusting Silk.sg with your personal data. We are committed to ensuring your privacy is protected. Silk.sg, a brand of RollBot Pte Ltd.