Privacy Policy – SilkRoad to Home & Living

Last updated: 28 March 2026

This Privacy Policy explains how Art of Space LLP, trading as Silk.sg (“Silk”, “we”, “us”, or “our”), collects, uses, discloses, stores, and protects personal data when you visit silk.sg, create an account, place an order, contact us, or otherwise interact with us.

We aim to handle personal data in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”) and other applicable laws.

1. Who We Are

Legal entity: Art of Space LLP

Brand: Silk.sg

Business address: 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051

Privacy contact / Data protection queries: hey@silk.sg

General contact: https://silk.sg/contact/

2. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

Identity and contact data, such as your name, billing address, delivery address, email address, phone number, and company name if provided.
Account data, such as your username, encrypted password, order history, saved preferences, and support history.
Transaction data, such as the products you purchase, order values, payment status, invoices, refunds, delivery details, and related communications.
Payment-related data. Payments may be processed by third-party payment service providers such as Stripe, PayPal, HitPay, or WooCommerce Payments. We generally receive limited payment details needed to verify and administer the transaction, such as payment status, payment method type, billing name, and partial card identifiers where provided by the processor. We do not intentionally store full card numbers or full card security codes on our website servers.
Communications data, such as emails, contact form submissions, WhatsApp or chat records, call notes, product enquiries, warranty claims, and feedback.
Technical and usage data, such as IP address, browser type, device type, referring pages, pages visited, approximate location, timestamps, and cookie or analytics identifiers.
Marketing and preference data, such as newsletter preferences, ad engagement data, wishlist activity, and consent or opt-out records.
User-generated content you choose to send us, including photographs, videos, room measurements, installation details, or documents relevant to orders, returns, customization, or warranty support.

3. How We Collect Personal Data

We may collect personal data:

directly from you when you browse, create an account, place an order, fill in forms, join promotions, or contact us;
automatically through cookies, plugins, logs, analytics tools, and similar technologies;
from payment processors, delivery partners, advertising partners, social login providers, or marketplace and affiliate tools involved in providing our services; and
from other people acting on your behalf, for example where a family member, designer, contractor, or company representative places or manages an order for you.

4. Why We Use Personal Data

We may use personal data for the following purposes:

to create and manage your account;
to process, confirm, fulfill, deliver, and support your orders;
to arrange logistics, delivery scheduling, self-collection, replacements, repairs, returns, refunds, or warranty claims;
to communicate with you about purchases, enquiries, quotations, custom orders, and after-sales support;
to verify payments, prevent fraud, maintain security, and investigate suspicious or abusive activity;
to operate, troubleshoot, analyze, and improve our website, products, and customer experience;
to maintain accounting, tax, insurance, legal, and regulatory records;
to send service-related notices, such as order updates, account notices, safety issues, or changes to our terms;
to send marketing messages, special offers, reminders, and advertising where permitted by law and subject to your preferences; and
for any other purpose notified to you at the time of collection or otherwise permitted by law.

5. Cookies, Analytics, and Advertising

We use cookies and similar technologies to keep the website functioning, remember your preferences, measure performance, support shopping-cart and login features, and improve marketing effectiveness.

These technologies may be used by us or by third-party providers such as analytics, payment, chat, social login, and advertising platforms. You can manage cookies through your browser settings. If you disable certain cookies, some website features may not function properly.

We may share personal data only where reasonably necessary, including with:

payment processors and financial service providers;
couriers, freight forwarders, warehouses, logistics partners, and delivery scheduling providers;
technology vendors that host or support our website, communications, analytics, security, and business systems;
marketing, advertising, and social media partners;
professional advisers such as accountants, auditors, insurers, or lawyers;
contractors or service providers supporting after-sales issues, where relevant to your request; and
government authorities, regulators, or law-enforcement bodies where disclosure is required or authorised by law.

We may also disclose or transfer personal data as part of a business restructuring, financing, merger, sale of assets, or similar transaction, subject to applicable legal requirements.

7. Overseas Transfers

Some of our service providers may store or process personal data outside Singapore. Where this happens, we take reasonable steps to ensure that transferred personal data remains protected to a standard comparable to that required under Singapore law, including through contractual safeguards, reputable service providers, and access controls where appropriate.

8. Retention

We retain personal data only for as long as it is reasonably needed for the purposes described in this Policy, or for legal, tax, accounting, fraud-prevention, dispute-resolution, warranty, and operational record-keeping purposes. When personal data is no longer needed, we will delete, anonymize, or securely dispose of it where reasonably practicable.

Subject to applicable law, you may request access to personal data in our possession or control, request corrections to inaccurate or incomplete personal data, or withdraw consent for certain uses of personal data.

You may also opt out of marketing emails at any time using the unsubscribe link in the message, or by contacting us at hey@silk.sg.

To protect your privacy and security, we may need to verify your identity before acting on a request. Certain requests may be limited where exceptions apply under law, where data also relates to another person, or where we are required or entitled to retain the data.

10. Security

We use reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

11. Children

Our website is intended for general audiences and is not directed at children as a primary audience. If you believe a child has provided us with personal data without appropriate consent, please contact us so we can review the matter.

12. Third-Party Sites and Services

Our website may contain links to third-party websites, login tools, payment services, or social media pages. Those third parties operate under their own terms and privacy policies, and we are not responsible for their independent practices.

13. Policy Updates

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The latest version will be posted on this page with the updated effective date.

14. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our handling of personal data, please contact:

Art of Space LLP / Silk.sg
60 Paya Lebar Road
#06-28 Paya Lebar Square
Singapore 409051
Email: hey@silk.sg
Contact page: https://silk.sg/contact/