Silk.sg is an e-commerce platform that offers a wide range of products, including furniture, electric scooters, and toys. We are dedicated to providing high-quality products and exceptional customer service.

Our Singapore office is located at

60 Paya Lebar Road
#07-54 Paya Lebar Square
Singapore 409051

Our China warehouse is located at

GuangDong Province, GuangZhou City, BaiYun District,
JiaHe Street, JiaHe XiaXinJie No. 1,
106 Guo Dao, Xin Cun Pai Fang 20m Right Side,
Dong Ji Warehouse,
Postcode 510000.

广东省 广州市 白云区
嘉禾街道 嘉禾下新街1号
（106国道 新村牌坊直入20米右侧）
东际仓库
邮编 510000

To place an order, browse our website, select the products you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. Full payment must be completed before delivery.

Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination.

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

Our return policy lasts 30 days. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Some items, such as gift cards, customized products, and certain health and personal care items, are non-refundable and non-exchangeable.

To return an item, contact our customer service at returns@silk.sg to initiate the process. You will be responsible for the shipping costs of returning the item. Please mail your product to our warehouse in China: GuangDong Province, GuangZhou City, BaiYun District, JiaHe Street, JiaHe XiaXinJie No. 1, 106 Guo Dao, Xin Cun Pai Fang 20m Right Side, Dong Ji Warehouse, Postcode 510000.

Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Our standard warranty covers manufacturing defects that render the primary function of the product inoperative. The default warranty period is 1 year from the date of purchase. The warranty does not cover damages caused by accidents, misuse, neglect, unauthorized modifications, or improper maintenance.

To initiate a warranty claim, contact our customer support team at support@silk.sg with proof of purchase, including the purchase date and the serial number of the product if applicable. Our team will assess the claim and determine if it falls within the warranty coverage.

All warranty, exchange, or repair services must be performed at our designated warehouse in China: GuangDong Province, GuangZhou City, BaiYun District, JiaHe Street, JiaHe XiaXinJie No. 1, 106 Guo Dao, Xin Cun Pai Fang 20m Right Side, Dong Ji Warehouse, Postcode 510000.

Yes, we offer customization on certain products. Please note that customized products are non-refundable and non-exchangeable.

As an online platform, we provide detailed product descriptions and images. You can request review photos or videos from our sales representative or inspect the product at our warehouse before placing an order.

We offer delivery/installation services for some products. However, these services do not include moving or fixing additional items, lift padding, accessing restricted areas, non-lift levels, or handling oversized items. For those requiring flawless products or additional services, self-collection and DIY installation are recommended.

You can contact us via email at support@silk.sg or visit our Contact Us page for more information.